Delivery delays are sometimes expected for accepted outbound mail items. As the situation is different for each region, it is difficult to determine on how long delivery will take. We advise customers to take in time consideration when placing orders.

Please take note of exception of EMS service to the following countries:

If you still wish to place orders with delivery to these countries we will have to hold the packages until EMS services resume. Alternatively, we can arrange for delivery by DHL Express, provided the locations are covered within DHL’s delivery destinations. The shipping cost will differ from EMS. Send us an email for enquiries at sales@kouad.jp

 Shipping fee information

When you complete placing your order in to the shopping cart and proceed to checkout, if you are a New user (Login), you will be prompted to register and fill in your billing and shipping address (This is an optional function or you can choose to proceed as guest). After filling in your details and register, the shipping cost for your order will be calculated together with your desired payment method before Confirm Order. You will receive an automated confirmation mail stating the contents of the order upon purchase on our online shop, followed by a shipping confirmation mail with tracking information once your item/items are shipped.

Returning visitors with existing accounts can login with their email and password to have their customer detail retrieved and applied to any new purchases. Changes to your customer information including your shipping address can be made on login. The shipping cost will calculated accordingly.

Shipping cost are determined by the weight dimensions of the items in the order so once you have added your address you can add and remove items to the cart and and proceed again to checkout to see the adjusted changes to the shipping costs. For the majority of purchases, the estimated shipping cost and final shipping cost will be the same. In a small number of cases, the shipping charge may have to be adjusted to reflect the unique shipping requirements of items requiring special handling or very large orders that may require multiple packages to ship safely. In such cases we will update the shipping charge and then contact you by email for your approval before proceeding to ship your order.

Payment

When you place an order, most credit cards will NOT be immediately charged. Instead, an authorization request for the amount of the order will be made with your credit card company. This may appear on your online account as a pending charge. Upon shipment of your order, the charge will be finalized and will formally post to your account. *note:There are some credit and debit cards issued by banks in some countries where the charge will appear on your statement or online account immediately after the order has been placed.

Orders are usually shipped within 7-10 days of the order date.

Currency

All shopping cart transactions will be completed in Japanese yen. Prices will be displayed in a familiar currency to the purchaser depending on which country he or she is accessing the site from. Prices in other currencies except for Japanese yen are adjusted daily and will reflect up to date exchange rates but are only meant to provide an approximate value. The exchange rate prevailing at the time an order is confirmed will determine the final price for all purchases.

Taxes / VAT

Orders shipped to addresses outside of Japan are not charged the Japanese 10% VAT (Value Added Tax).

Your package may be subject to local import duties, VAT or tariffs. Payment of such charges is the responsibility of the recipient and is usually collected upon delivery. Customs policies vary widely from state to state and country to country. Therefore we suggest that you check the requirements in your country before placing an order.

Returns

Please inspect your order upon delivery. If you are not completely satisfied with your purchase, you may return it for a refund. Notification by email is required within 48 hours of receipt of the shipment on all refunds. All items must be returned in "as-new" condition in their original packaging. Items that show wear and tear will not be accepted for refund. Buyer assumes responsibility for all return shipping fees as well as any other expenses incurred to return the item to KOUad.

Price Terms

Prices listed on KOUad online store are subject to change without notice.

We reserve the right to refuse or cancel any order in the following situations, without being liable for any damage or costs:

*Your billing information is not correct or not verifiable;

*We could not deliver to the address provided by you.

*Purchases are being made for resale. ( Due to the limited quantity of many items that we sell and agreements with the artists /makers /suppliers as to the final selling price and other conditions, they are available to be sold to end users only. We cannot accept orders that are intended solely for re-sale. This includes multiple orders of the same item to be shipped to re-packing services within Japan.)

We cannot do bulk orders.

Multiple orders placed for the same product on items limited to one (1) per customer will be cancelled entirely without question.

COPYRIGHT

The images used on this website are the property of KOUad and are protected worldwide by copyright laws. Any use of one or more of these images, in particular the downloading, processing and dissemination for commercial purposes, is not permitted without prior permission.

Orders made from commercial websites using our images without permission will be cancelled without notice.

 STOCK AVAILABILITY: SOLD OUT / OUT OF STOCK

We sell mostly handmade items that are made in small studios by individual artisans and potters.

For the most part these items are not made in great quantities and do sell out quickly.

Generally items marked as out of stock are products that will be made to the same specifications and can be restocked. This can take a few days, several months or up to 1 year depending on the item. Those marked as sold are usually pieces that are not produced regularly as products or might not be produced in exactly the same style again.

Feel free to check with us about out of stock items ( sales@kouad.jp) as to when new products might be available.